Refund and Returns Policy

Rwinlah Tech (“we”, “our”, or “us”) is committed to ensuring customer satisfaction with our software products. Please read this policy carefully to understand our policies regarding refunds, returns, and cancellations.

Refund Eligibility

1.1. Refunds: We offer refunds for software products under the following conditions:

a) You have purchased the software directly from Rwinlah Tech, either through our website or an authorized distributor.

b) Your refund request is made within 14 days from the date of purchase.

1.2. Returns and Cancellations: We accept returns and cancellations under the following conditions:

a) Returns: You may return unused software products within 14 days of purchase for a refund, provided the product has not been downloaded, installed, or activated.

b) Cancellations: You may cancel an order for a software product if the product has not yet been delivered or activated. Please contact us immediately at info@rwinlahtech.com to cancel your order.

1.3. Non-Refundable Items: We do not provide refunds for:

a) Software products that have been downloaded, installed, or activated, unless they do not perform their essential functions as described.

b) Products purchased from unauthorized distributors or third-party vendors.

Requesting a Refund, Return, or Cancellation

2.1. Refund Request: To request a refund, return, or cancellation, please include the following information and contact us through our email address – info@rwinlahtech.com:

a) Your full name and contact details.

b) The software product name and version.

c) Proof of purchase (e.g., order number or receipt).

d) A detailed explanation of the issue or reason for the request.

2.2. Response Time: We will review your request and respond within 2 business days.

Approval of Refunds, Returns, and Cancellations

3.1. Refund Approval: Refunds may be approved under the following circumstances:

a) The software product does not perform its essential functions as described.

b) You experience technical issues that prevent you from using the software as intended, and we are unable to provide a solution within a reasonable time.

3.2. Method of Refund: If your refund request is approved, we will process the refund to the original payment method used for the purchase.

Denial of Refunds, Returns, and Cancellations

4.1. Refund Denial: Refunds, returns, or cancellations will not be approved under the following circumstances:

a) You have exceeded the specified refund or return period (as indicated in section 1.1 or 1.2).

b) The reason for the request is unrelated to the software’s functionality or performance.

Contact Information

5.1. Contact Us: For questions or concerns related to our refund, return, and cancellation policy, please contact us at info@rwinlahtech.com.